This year, we shared some of our learnings in an event called Successfest, a biannual in-office celebration meant to celebrate the big wins that propelled us forward as a company.
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Long after staff leave and long after even the founder leaves, the vampire’s legacy remains. Founders are permanent. A culture is shaped by its founders, forever.
Read MoreThe deaths of Kate Spade and Anthony Bourdain have brought suicide into the public conversation. It’s crucial that this conversation remain focused on prevention and support for those in pain.
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In July 2017, The Cool Calm presented a post on how Crisis Text Line was using machine learning to triage texters by severity. This post follows up on the evolution of that product.
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Why sell t-shirts when you can sell the thing your organization does best?
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When it comes to technical documentation, most people don’t want to even think about it, let alone spend the time it takes to make it effective. I get it, and frankly it’s not one of my favorite things to do either. So given that, why do we bother to do it?
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Crisis Text Line has just hired top physician Dr. Shairi Turner as the organization's first Chief Medical Officer. We want our community to be acquainted with Dr. Turner and her crucial role in our work. So, we asked her a few questions and are sharing her responses here.
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It's no surprise that sleep is on the minds of many of our texters. What we didn’t expect, though, was just how often the topic appears in conversations: 36% of our conversations mention sleep.
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It's our fourth birthday. Four. We're feeling like a big kid.
Read MoreSalesforce allows our Coaches to see, at a glance, everything important that has happened, so that they can efficiently follow up on events and reach out to Crisis Counselors. So we needed a way to get all that important information out of the platform and into Salesforce.
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