In July 2017, The Cool Calm presented a post on how Crisis Text Line was using machine learning to triage texters by severity. This post follows up on the evolution of that product.
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The Cool Calm is the Crisis Text Line blog. Insights, data, stories, and other looks at our work in crisis intervention and technology.
Do assertions like “The robots are coming” and “AI will replace humans” sound familiar? The possibilities have been debated extensively.
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